Frequently asked questions
Questions, Answered Plainly
27 answers about how we work, what each service involves and what to expect. Can't find yours? We reply to every message within one business day.
Working with Heylix Media
What does Heylix Media do?
Heylix Media is a full-service digital marketing agency. We work across Branding & Strategy, Website & App Development, Search & AI Visibility, Social Media & Paid Ads, Digital Screens and Marketing Automation, as one connected team, so strategy, creative and performance are planned together rather than handed between separate vendors.
Where is Heylix Media based?
Our studio is at 261/1, 1st Floor, SY 12/1, AECS Layout, Sanjaynagar, Bengaluru 560094, India. We work with businesses across India and abroad.
What are your working hours?
We're available Mon–Sat, 10am – 7pm IST. You can reach us on +91 96117 90058 or email contact@heylixmedia.com.
Are you hiring?
Yes. We're currently hiring for Video Editor, Graphic Designer, Sales & Marketing Executive. See the Careers page for details and to apply.
How soon will I hear back?
Within one business day. The first reply comes from someone senior enough to have an opinion about your problem.
Do you work with small budgets?
We work with focused scopes. If a full program isn't right yet, we'll suggest the one piece that moves the needle first.
Can you take over an existing website or campaign?
Yes. We audit what exists, keep what works, and rebuild only what's holding results back.
Do you work with brands outside India?
Regularly, a good share of our work is for teams in the US, UK and Middle East, run on overlapping hours.
Branding & Strategy
Do I need a full rebrand, or just a refresh?
Not always a full rebrand, sometimes the strategy is right but the execution needs sharpening. We assess this honestly before recommending a full rebuild.
How long does a brand strategy project take?
Typically 4–8 weeks depending on scope, from initial discovery through final guidelines delivery.
Will this affect our existing customer recognition?
We plan every rebrand with transition in mind, keeping recognizable equity where it exists, and communicating changes clearly to your existing audience.
Website & App Development
How long does a website project take?
Typically 4–10 weeks depending on complexity, a simple marketing site is faster than a full e-commerce or custom app build.
Will I be able to update the website myself?
Yes. We build with your team's ability to make content updates in mind, and we walk you through exactly how.
Do you build mobile apps for both iOS and Android?
Yes. We can build natively for each platform or cross-platform depending on your budget and requirements.
Search & AI Visibility (SEO)
How is AI search different from regular SEO?
Regular SEO focuses on ranking in a list of links. AI visibility is about being accurately understood and recommended in a direct answer. No list, no click-through, just a mention. It requires clearer, more structured, more trustworthy content than keyword-stuffed pages ever did.
How long does SEO take to show results?
Meaningful movement typically starts in 3–4 months, with stronger results building over 6–12 months. Anyone promising overnight rankings is either exaggerating or using tactics that won't last.
Do you guarantee first-page rankings?
No credible agency can honestly guarantee a specific ranking. Search algorithms change constantly. What we guarantee is a clear, consistent strategy and transparent reporting on real progress.
Can small businesses benefit from AI search optimization?
Yes, in some ways, AI recommendation is a more level playing field than traditional SEO, since it rewards clarity and trust over sheer content volume or domain age.
Digital Screens
Is this only useful for large brands with big budgets?
No. Screen networks can be selected at a local or regional level, making this workable for businesses with a defined local audience, not just national campaigns.
How is this different from traditional billboard advertising?
Digital screens allow for more flexible scheduling, easier creative updates, and often better targeting by location and time of day than static print billboards.
Can this work alongside our online campaigns?
Yes. We plan digital screen placements as part of your overall marketing strategy so messaging stays consistent across online and offline.
Marketing Automation
Will automation feel impersonal to my customers?
Done well, automation handles the repetitive parts quickly so your team can be more present, not less, in the conversations that matter.
Do I need technical knowledge to manage this?
No. We build the systems and can manage them ongoing, or train your team to handle day-to-day management depending on your preference.
What's a typical starting point for automation?
Lead follow-up and basic chatbot support are usually the highest-impact starting points before expanding into more complex workflows.
Still have a question?
Tell us what you're trying to solve and we'll come back within one business day.
Let's grow together
Ready to take your digital presence to the next level?
Tell us where you want to grow. We will map the strategy, build it and measure what it returns.

05
Social Media & Paid Ads
01What budget do I need to start?
It depends on your industry and goals. We'll recommend a realistic starting budget based on your market during our initial consultation.
02How fast will I see results from paid ads?
Paid campaigns can start generating data and early results within the first 1–2 weeks, though real optimization takes 4–6 weeks of testing.
03Do you manage the ad accounts, or just advise?
We manage full execution. Creative, targeting, budget, and ongoing optimization, end to end.